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Office Policy

Dr. Marsh, Office Policy, Danvers, MA DentistWe are delighted to welcome you to our office, and we look forward to helping care for your dental health.

Appointments

Our office reserves specific time for your appointments. The doctors and staff are ready to serve your needs at any time. We confirm all appointments whenever possible; however, the patient has the ultimate responsibility to keep the appointment.

Cancellations

If a cancellation is necessary, we require at least a 48-hour notice. If this courtesy is not extended to us, we reserve the right to charge a $75.00 fee for the broken appointment and a same day cancellation.

Recall Visits (Check-ups)

We believe the best way to keep you healthy is with regular preventive dental care. Recall visits catch small problems before they become more complex. The comprehensive cleaning removes harmful deposits on your teeth, which cause gum disease. Therefore, staying on a regular recall schedule is a great investment in maintaining your dental health. At each recall visit, we will recommend when you should return for your next visit and we prefer to schedule your next visit at that time. We send postcards a month before you are due to remind you to confirm as well as we send texts, emails and give a courtesy phone call.

Emergencies

In order for us not to take time away from our regularly scheduled patients, emergency time is available daily. You can help by calling us as early in the day as possible.

Insurance

As a courtesy to you, we will be happy to submit your dental insurance claims for you at the time of your visit. However, we will ask on a regular basis for you to verify your insurance as to any changes that may occur. This will be the most beneficial way for us to keep our records updated and accommodate you to the best of our ability. We do request the estimated payment of your portion not covered by insurance at the time of treatment. Your co-payment is an estimated payment and any difference of charges will ultimately be your responsibility. You may end up owing more or less depending upon the insurance payment received. We also do a pre-treatment estimate for larger treatment plans so that you will know ahead of time what the insurance company will pay and we will go over the financing/expected payment at the time the pre-treatment estimate is returned.

Financial Arrangements

Payment is expected in full at time of service. We will do everything possible to inform you in advance of the cost of your dental needs. We will send a pre-treatment estimate to your insurance company so that we can provide you with information about your coverage and your responsibility before you have your treatment.